Modeling the Quality and Reliability Dependent Customer Satisfaction in Healthcare

Sh. Hajinia Leilabadi; R. Noorossana

Volume 3, Issue 2 , May 2014, , Pages 33-45

  The importance of Customer Satisfaction is quite evident to any business or organization mainly because it plays a vital role in any industry. But unfortunately when it comes to health care and more specifically, hospitals, clinics and health systems, enormous rate of failure related to quality and reliability ...  Read More