1. Customer Involvement in Innovation Process Based on Open Innovation Concepts

P. Moghaddam; M.J. Tarokh

Volume 1, Issue 2 , Summer 2012, Pages 1-9

Abstract
  In recent decade, firms showing an increasing interest in involving customers, suppliers, other partners and even competitors in innovation process. With current interest in collaboration, partnership, outsourcing and growth in communication facilities, open innovation has gained more importance. Today, ...  Read More

2. Duplicate Genetic Algorithm for Scheduling a Bi-Objective Flexible Job Shop Problem

H. Mohammadi-Andargoli; R. Tavakkoli-Moghaddam; N. Shahsavari Pour; M.H. Abolhasani-Ashkezari

Volume 1, Issue 2 , Summer 2012, Pages 10-26

Abstract
  This paper addresses the permutation of a flexible job shop problem that minimizes the makespan and total idleness as a bi-objective problem. This optimization problem is an NP-hard one because a large solution space allocated to it. We use a duplicate genetic algorithm (DGA) to solve the problem, which ...  Read More

3. A New Bargaining Game Model for Measuring Performance of Two-Stage Network Structures

F. Hosseinzadeh Lotfi; G.R. Jahanshahloo; S. Hemati; S. Givehchi

Volume 1, Issue 2 , Summer 2012, Pages 27-39

Abstract
  Data envelopment analysis (DEA) mainly utilizes envelopment technology to replace production function in microeconomics. Based on this replacement, DEA is a widely used mathematical programming approach for evaluating the relative efficiency of decision making units (DMUs) in organizations. Evaluating ...  Read More

4. Designing a Genetic Algorithm to Optimize Fulfilled Orders in Order Picking Planning Problem with Probabilistic Demand

M. Seyedrezaei; S.E. Najafi; A. Aghajani; H. Bagherzadeh Valami

Volume 1, Issue 2 , Summer 2012, Pages 40-57

Abstract
  Distribution centers (DCs) play an important key role in supply chain. Delivering the right items to the right customers at the right time, at the right cost is a critical mission of the DCs. Today, customer satisfaction is an important factor for supplier companies in order to gain more profits. Optimizing ...  Read More

5. How Implementation of E-CRM May Enhance an Organization’s Internal and External Success

B. Kheyri; M. Mardi; Z. Mahzoun

Volume 1, Issue 2 , Summer 2012, Pages 58-71

Abstract
  Due to recent advancements in information technology and communication, Electronic Customer Relationship Management has drawn the attention of many firms to achieve competitive advantages. Despite the increasing importance given to understanding their customers better, organizations find inconsistencies ...  Read More