1. A New Method for Ranking Efficient DMUs Based on TOPSIS and Virtual DMUs

F. Hosseinzadeh Lotfi; M. Rostamy mal khalifeh; M. Heydari Alvar

Volume 1, Issue 1 , Spring 2012, Pages 1-9

  In this paper, a method for ranking efficient DMUs based on TOPSIS has been proposed. The difference between the distance of the center of gravity of all efficient DMUs to the ideal point and the anti-ideal point after and before deleting efficient DMUs one by one is the criteria of ranking efficient ...  Read More

2. Efficiency Evaluation and Ranking of the Research Center at the Ministry of Energy: A Data Envelopment Analysis Approach

M. Fallah; S.E. Najafi

Volume 1, Issue 1 , Spring 2012, Pages 10-18

  Evaluating the performance of the different departments in an organization or evaluating and comparing the performance of a single department over different time points may boost the organizational efficiency and the involved industry. Making the most efficient use of the existing resources to realize ...  Read More

3. Performance Evaluation Function for Benchmarking Process Using Context-Dependent Data Envelopment Analysis

H. Bagherzadeh Valami; S.E. Najafi; B. Farajollahzadeh

Volume 1, Issue 1 , Spring 2012, Pages 19-28

  Data envelopment analysis (DEA) is a methodology for identifying efficient frontier of decision making units (DMUs) with multiple outputs and inputs. Context-dependent DEA refers to a DEA approach where a set of DMUs are evaluated against a particular evaluation context. Each evaluation context represents ...  Read More

4. Study the Impact of Customer's Profile and Participation on the Performance of Customer Relationship Management in Service Organizations

S.K. Kamali; R. Zhilakzadeh Dezfouli; M. Mardi

Volume 1, Issue 1 , Spring 2012, Pages 29-41

  CRM or customer relationship management is a continuous process consisting of creating and applying knowledge and market intelligence to establish and maintain the relationships with customers that have the most efficiency. The customer relationship management (CRM) software is an important application ...  Read More

5. A Novel Approach for Solving Fuzzy Multi-Objective Zero-One Linear Programming Problems

H. Sheikhi

Volume 1, Issue 1 , Spring 2012, Pages 42-63

  Fuzzy multi-objective zero-one linear programming (FMOZOLP) has many applications in various fields such as assembly line balancing, assignment, project portfolio selection and maximal covering location problems. In many of the existing methods for solving FMOZOLP problems, membership degree of different ...  Read More