Document Type : Research Paper

Authors

Department of Mathematics, Science and Research Branch, Islamic Azad University, Tehran, Iran

Abstract

By distinction between efficiency and effectiveness scales, the aim of this paper is to propose a model that can show the differents of efficiency and effectiveness. For this purpose, enveloping form of ICCR model ,has considered to calculate simultaneously the influences of efficiency and effectiveness. this model, is a linear programming model based on Data envelopment analysis (DEA), that combine the input and output oriented CCR model to investigate the efficiency and effectiveness impressed each other ,in a three-stage process. By applying the model on data of 24 bank branches, the result clarify comprehensive view of the performance of the branches that have been substantially three-stage.

Keywords

Main Subjects

[1]  Ming-Miin Yu, Bruce C.Y. Lee.,2009.Efficiency and effectiveness of service business: Evidence from international tourist hotels in Taiwan. Tourism Management 30, 571–580.
[2]  Herbert F.Lewis, Kathleen A.Lock, Thomas R.Sexton.,2009. Organizational capability, efficiency, and effectiveness in Major League Baseball:1901–2002.European Journal of Operational Research 197,731–740.
[3]  Wang ch, Gopal R, Ziont S,1997.Use of data envelopment analysis in assessing information technology impact on firm performance. Annals of Operations Research;73.PP;191–213.
[4] Chen Y,Zhu J,2004. Measuring information technology’s indirect impact on firm
performance.Information technology & Management Journal;5(1-2),PP:9-22.
[5]   Yu-Chiun Chiou, Lawrence W. Lan, Barbara T.H.Yen. A joint measurement of efficiency and effectiveness for non-storable commodities: Integrated data envelopment analysis approaches. European Journal of Operational Research 201 (2010)477-489. [6]Fielding, G.J., 1987. Managing public Transit strategically. Jossey-Bass Inc.,San Francisco.
[7]F.Hosseinzadeh Lotfi, M.Jahanbakhsh, Z.Moghaddas, 2011. A unified model for simultaneously assessing both efficiency and effectiveness.Conference on of data envelopment analysis.