Inventory, logistics, and transportation
Customers' satisfaction with the level of service in Murtala Muhammad International Airport (MMIA), Lagos, Nigeria

U. G. Chike; M. S. Stephens

Volume 10, Issue 1 , March 2021, , Pages 35-45

https://doi.org/10.22105/riej.2021.263588.1174

Abstract
  The aim of this study is to examine customers’ satisfaction with the level of service in Murtala Muhammed International Airport (MMIA), Lagos, Nigeria; so as to identify the service attributes requiring managerial attention in the airport. The study evaluated twenty eight service attributes in ...  Read More

Management Sciences
Relationship between passengers’ satisfaction and service quality in murtala muhammed international airport, Lagos, Nigeria

A. Adeniran; S. O. Fadare

Volume 7, Issue 3 , November 2018, , Pages 349-369

https://doi.org/10.22105/riej.2018.134686.1045

Abstract
  The study examines the relationship between passengers’ satisfaction and service quality in MMIA. The sample size for the study is a total of three hundred and eighty-four (384), meanwhile, 58.3 percent of response rate was valid for data analysis. 49.1 percent valid questionnaire responses were ...  Read More