Systems and service modeling and simulation
Classification and Comparison of the Hybrid Collaborative Filtering Systems

F. S. Gohari; M.J. Tarokh

Volume 6, Issue 2 , June 2017, , Pages 129-148

  Recommender systems have become fundamental applications in overloaded information domains like e-commerce. These systems aim to provide users with suggestions about items that are likely to be of their interest. Collaborative Filtering (CF) is one of the most successful approaches in recommender systems. ...  Read More

Applying the Process Mining Project Methodology for Insurance Risks Reduction

M. Ashoori; M.J. Tarokh

Volume 3, Issue 4 , December 2014, , Pages 57-69

  Risk is a destructive phenomenon, which is an integral part of any business. Process mining is a form of a business process analysis based on the recorded process data by information systems, whose its aim is to discover process, control, data, organizational and social structures from event logs. A ...  Read More

Closed-Loop Supply Chain Network with Green Supplier Selection and Disassembly of Products: A Bi-Objective Model

S. Ghayebloo; M.J. Tarokh; M. Abedzadeh

Volume 2, Issue 4 , December 2013, , Pages 58-71

  This paper aims to study the impact of product greenness and part reliability on reverse supply chain network through green supplier selection and disassembly of products. It proposes a bi-objective mathematical modeling for a closed-loop supply chain network considering green supplier selection and ...  Read More

Customer Profitability Segmentation for SMEs Case Study: Network Equipment Company

A. Mesforoush; M.J. Tarokh

Volume 2, Issue 1 , February 2013, , Pages 30-44

  It is important to segment the most profitable customers of a company. Many CRM researchers have been performed to calculate customer profitability and develop a comprehensive model of it. This paper with the aid of data mining tools tries to customer segmentation based on kind of RFM. Customers are ...  Read More

Simulation in Citizen Relationship Management

E. Teymournejad; M.J. Tarokh

Volume 1, Issue 3 , December 2012, , Pages 48-59

  Telecommunications play an important role in providing services for citizen and through this study is been trying to use modeling and simulation system for Communications Center (solving failure process) also solving problem, speed of solving the failure, followed by optimization system and offers a ...  Read More