Systems and service modeling and simulation
1. Classification and Comparison of the Hybrid Collaborative Filtering Systems

F. S. Gohari; M.J. Tarokh

Volume 6, Issue 2 , Spring 2017, , Pages 129-148

http://dx.doi.org/10.22105/riej.2017.49158

Abstract
  Recommender systems have become fundamental applications in overloaded information domains like e-commerce. These systems aim to provide users with suggestions about items that are likely to be of their interest. Collaborative Filtering (CF) is one of the most successful approaches in recommender systems. ...  Read More

2. Applying the Process Mining Project Methodology for Insurance Risks Reduction

M. Ashoori; M.J. Tarokh

Volume 3, Issue 4 , Autumn 2014, , Pages 57-69

Abstract
  Risk is a destructive phenomenon, which is an integral part of any business. Process mining is a form of a business process analysis based on the recorded process data by information systems, whose its aim is to discover process, control, data, organizational and social structures from event logs. A ...  Read More

3. Closed-Loop Supply Chain Network with Green Supplier Selection and Disassembly of Products: A Bi-Objective Model

S. Ghayebloo; M.J. Tarokh; M. Abedzadeh

Volume 2, Issue 4 , Autumn 2013, , Pages 58-71

Abstract
  This paper aims to study the impact of product greenness and part reliability on reverse supply chain network through green supplier selection and disassembly of products. It proposes a bi-objective mathematical modeling for a closed-loop supply chain network considering green supplier selection and ...  Read More

4. Customer Profitability Segmentation for SMEs Case Study: Network Equipment Company

A. Mesforoush; M.J. Tarokh

Volume 2, Issue 1 , Winter 2013, , Pages 30-44

Abstract
  It is important to segment the most profitable customers of a company. Many CRM researchers have been performed to calculate customer profitability and develop a comprehensive model of it. This paper with the aid of data mining tools tries to customer segmentation based on kind of RFM. Customers are ...  Read More

5. Simulation in Citizen Relationship Management

E. Teymournejad; M.J. Tarokh

Volume 1, Issue 3 , Autumn 2012, , Pages 48-59

Abstract
  Telecommunications play an important role in providing services for citizen and through this study is been trying to use modeling and simulation system for Communications Center (solving failure process) also solving problem, speed of solving the failure, followed by optimization system and offers a ...  Read More